Cancelation policy

In case of cancellation of a binding order from the customer, the customer cancels the stay in writing (e-mail or by phone after previous agreement) adressed to lodging provider.

In case of cancellation due to a superior power, the cancellation fee will not be charged. This include the following reasons: natural disaster, death of a family member... These reasons must be clearly clarified by the customer to the lodging provider.

In all other cases, the cancellation fees are:

  • cancelation within a period of 7 - 14 days before the arrival, the guest will be charged 50% of the agreed price

  • cancelation within a period of 3 - 6 days before the arrival, the guest will be charged 70% of the agreed price

  • cancelation within 1 - 2 days before the arrival, or during the day of anticipated arrival, the guest will be charged 100% of the agreed price

In case that the additional capacity will be filled by other customer, the cancellation fee will be adequately reduced, canceled or solved by other personal agreement.